Refund policy
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at eslilingerie@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
Items sent back to us without first requesting a return will not be accepted.
- Not eligible for return/exchange: lingerie sets (bra and panties), stockings, socks and gloves (for hygiene reasons); and bodysuit (only exchange).
You can always contact us for any return question at eslilingerie@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eslilingerie@gmail.com.
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We have a 14-day return policy, which means you have 14days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at eslilingerie@gmail.com. Please note that returns will need to be sent to the following address: Ukraine, Kyiv, Kyiv, 08131, Ukraine
If your return is accepted, we’ll can't send you a return shipping label ( we haven't got shipping label in our country). You can send your item on our address.
All shipping costs are covered by the sender.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Ukraine, shipping your goods may take longer than expected.
You can always contact us for any return questions at eslilingerie@gmail.com.
NOT REFUNDABLE - lingerie/swimwear, stockings, gloves(pants and bras, set of lingerie).
Also bodysuit (only exchange).
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. (after receiving your parcel).
If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eslilingerie@gmail.com